IDS has always been very good with any potential glitches we’ve had.
If you’re not getting the proper support from your software provider, the dealer management system is only as good as you are. Jeremy Ketelsen, Vice President at Ketelsen RV The support we’ve gotten through the years has been great…When we have questions, we are able to talk to somebody and they have jumped right in and helped. Want to give us a call? Our Support number is 80. For emergency support outside of those hours, you can contact our after-hours helpline.Īs our customer base continues to grow, we will continue to invest resources in our Support team-so you can feel confident in the support you will receive.Īny other concerns? Log in to the IDS Customer Portalto find answers to commonly asked questions, view training videos and tutorials, see the status of your support tickets, chat with our support professionals, and learn about all the new things we are working on. Our Customer Support team is available from 8 AM to 8 PM EST, Monday to Friday. Many of our Support Engineers have worked at dealerships in fixed ops and accounting, so they know the unique challenges of dealers like you. Equipped with decades of industry experience, our team is a valuable resource for answering technical questions and providing tailored solutions for your dealership. Our team of knowledgeable and friendly Customer Support Engineers offer specialized support for all aspects of your dealership-from operations to accounting to network services to enterprise. Our Customer Support team is committed to helping your business success and grow with IDS. Please specify that you are a Ford Motor Company Trading Partner having problems with your connection to. 250 years combined staff experience in the dealership industry.Īverage IDS staff tenure of over 10 years. If you have already checked with your network administrator and the problem appears to be on Ford Motor Company's side, then have your network administrator call the Ford Motor Company Corporate Help Desk at 1-31 or 1-88.